Shipping Policy

At Flowtocol™, we work with an international fulfillment center to get your order packed, processed, and on its way as quickly as possible.

Order Processing

All orders are typically processed within 24–36 business hours after payment is confirmed.

Once your order has been processed and shipped, you’ll receive a shipping confirmation with tracking information.

Shipping Time

For orders shipped to the United States:

Estimated delivery: 8–10 business days

Delivery time refers to the shipping transit period after your order has been processed.

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Carrier

Orders are shipped using USPS International with tracking where available.

You can use the tracking number provided in your shipping confirmation to follow your package during transit.

Tracking Updates

Tracking information may take some time to appear after your order has been shipped.

If your tracking information does not update immediately, don't worry — your package may still be moving through the carrier's network.

Delayed or Missing Packages

If your package has not arrived within the expected delivery window, please contact our support team with your order number and tracking information.

We'll help you check the shipment status and determine the appropriate next step.

Please note that delivery delays caused by customs, postal carriers, weather, holidays, or other circumstances outside Flowtocol's control are not considered fulfillment delays.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If an incorrect or incomplete address is provided and the package is returned to our fulfillment center, additional shipping charges may apply to resend the order.

If you notice an address error immediately after placing your order, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or other import fees depending on the destination country.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.

Need Help?

If you have questions about your order or shipment, contact us at:

asyraffarouq@gmail.com

Please include your order number so our team can assist you as quickly as possible.

Flowtocol™

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