Refund policy

Flowtocol Return, Refund & 90-Day Show-Up Promise

Last Updated: August 16, 2026

At Flowtocol, we want you to feel good about using HairOne™ as part of your everyday grooming routine.

Because HairOne™ is a personal-use cosmetic product, we keep our return policy simple, fair, and strict enough to prevent misuse.

1. 30-Day Satisfaction Guarantee

If HairOne™ is not working as described or you experience a genuine product-related issue, contact us within 30 days of delivery.

To request a refund or replacement, you must provide:

  • Your order number

  • Your full name and email address

  • Clear photos or a short video showing the product and the issue

  • A brief description of what went wrong

  • Proof that the product was used according to the provided instructions

If your request is approved, we may provide a replacement or refund for the eligible product.

Refunds do not include original shipping charges unless required by applicable law.

2. 90-Day Show-Up Promise™

Our 90-Day Show-Up Promise is our commitment to helping you get the best experience from HairOne™.

If you have difficulty using the product correctly, contact our support team during the first 90 days after delivery. We may provide application guidance, troubleshooting, or other reasonable assistance.

The 90-Day Show-Up Promise is not a guarantee of hair growth, hair regrowth, reversal of hair loss, or permanent changes to your hairline.

HairOne™ is a cosmetic styling product designed to provide temporary, natural-looking coverage for thinning areas and the appearance of a fuller hairline.

3. No Change-of-Mind Returns

We do not accept returns or refunds simply because you changed your mind, ordered the wrong quantity, no longer want the product, or decided that the product is not for you.

Please review the product description, pricing, shipping information, and offer selection carefully before placing your order.

4. Opened or Used Products

Because HairOne™ is a personal-use cosmetic product, opened or used products are generally not eligible for return solely for preference or change of mind.

If you believe an opened or used product is defective or materially different from what was advertised, contact us with photos or video so we can assess the issue.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery.

Please provide:

  1. Your order number

  2. A clear photo of the product showing the issue

  3. A clear photo of the outer packaging and shipping label

  4. A brief description of the problem

Do not discard the product or packaging until we have reviewed your request.

If the issue is approved, we may provide a replacement or refund and instructions for returning the item where necessary.

6. Return Requirements

When a return is approved:

  • You must follow the return instructions provided by Flowtocol.

  • The item must be returned within the stated return period.

  • The product must be securely packaged to prevent damage during transit.

  • Return shipping costs are the customer's responsibility unless the item was damaged, defective, incorrect, or applicable law requires otherwise.

  • We are not responsible for returns lost or damaged during customer-arranged shipping.

We recommend using a tracked shipping service and keeping your tracking information until the return has been completed.

7. Refund Processing

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

8. Orders That Have Not Yet Shipped

If you need to make a change to your order, contact us as soon as possible.

Once an order has entered fulfillment or shipped, we may be unable to cancel or modify it.

If we cannot fulfill an order within the timeframe promised at checkout, any cancellation or refund will be handled in accordance with applicable law.

9. Order Abuse & Multiple Refund Requests

Our guarantees are intended for genuine customers and genuine product issues.

We reserve the right to investigate unusual or repeated refund activity, including multiple orders followed by repeated refund requests, inconsistent claims, fraudulent documentation, or other apparent misuse.

Any action we take will remain subject to applicable consumer protection laws.

10. Important Product Information

HairOne™ is a cosmetic hairline styling product.

It is designed to temporarily improve the appearance of thinning areas and create the appearance of a fuller hairline.

It does not claim to:

  • Stop hair loss

  • Reverse male-pattern baldness

  • Regrow lost hair

  • Treat a medical condition

  • Replace medical hair-loss treatment

If you are experiencing significant or ongoing hair loss, consult a qualified healthcare professional regarding appropriate treatment options.

11. Contact Us

For return, refund, or product-support requests, contact:

Flowtocol Customer Support

Please include your order number in every request so we can locate your purchase quickly.

We aim to review eligible requests and provide next steps as promptly as possible.

Our Simple Rule

Genuine product problem? We'll help.

Changed your mind? No return.

Want to know how to use it? We'll help you.

Expecting HairOne™ to regrow hair? That's not what the product does.

We'd rather be clear about what HairOne™ can do than make promises it can't keep.